I faced a problem when opening a new project. Opening sign WorkVisual on a smart pad. I chose a new project and pressed activate, after that the robot hang up for 30-40 minutes, I decided to turn it off and then start robot. After the launch, errors kss 01421 appeared. A red cross appeared under the WorkVisual sign and all projects disappeared, a message also appeared ”The installer project cannot be determined”. All other projects that could have been activated, including the initial one, have disappeared. Before activating a new project, I made a backup copy of the robot, after activating the activation about the impossibility of completely restoring the system.
Who can help solve this problem?
The problem occurred on the robot Kuka kr210 r2700 extra, KR C4, KSS version 8.2.20, WorkVisual version 3.1.
Thanks for help.