servo 062 alarm cannot get past this screen or to clear alarm

I have a similar problem. Got a servo bzal o62 alarm but can not get to the screen to clear alarm. I replaced all the batteries. What am I missing. ? Here is a snap shot of what is on the screen r j 3 controller

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I am not able to get to that screen any help would be greatly appreciated..

thanks Hawkme. But when I press menu system. Is not in the list (

well the robot. Guy put a password in. But. I was told he got rid of it somehow because he couldn't remember it. Okay how do u know or can tell that it is on quick menu thanks

Thanks. I will check this all out Tuesday! I appreciate you alls help