What does it do when you try to connect?
Are there any error messages?
Can you Ping the robots IP address successfully over the VPN?
1. Are you using Internet Explorer?
2. Have you allowed Internet Explorer through the Windows Firewall?
3. Have you added the IP address of the robot to Trusted Sites in IE?
4. Are you able to use ECHO when local with the robot?
# 3 is required. It is just a setting in your Internet Explorer options menu. Without that it will not work.
Another option is to try using Chrome instead of IE.
Under the trusted sites setup, do you have active x enabled? Also, are all pop-ups un-blocked? Your trusted sites configuration should basically be as open as possible. When choosing the settings, just ask yourself "what would the IT department do?" and do the opposite.
If possible, try to completely disable any firewall you may be running. If that works, start re-enabling each program until you figure out the culprit. You will probably need IT assistance to allow you to do this, but I have found that IT folks are happy to help when they can feel useful.
- Stupid question, but do you have iPendant Controls installed in your PC?
- If your OS is 64-bit, use the 32-bit Internet Explorer from the Program Files (x86) folder.
.. from the Program Files (x86) folder
If the .exe is in that folder it's the 32 bit version.
I've had a similar issue with connecting to a robot through a remote VPN connection.
It sounds like you've already established a connection to the robot through a Siemens switch but are experiencing issues when connecting wirelessly through a remote VPN module.
You could try switching to a different VPN provider or configuring your current VPN differently. However, another alternative to consider is using a proxy service, which can provide a stable connection and be tailored to your specific needs.
You can also try private proxies for price tracking as an option.
If the .exe is in that folder it's the 32 bit version.
.exe files in the (x86) folder are always 32-bit.
Maybe ports used by ECHO are blocked through VPN?
