hello, i'm using a smart pad that doesn't start, it's a smart pad that the company bought , along with the robot and controller, the original controller is a krc4, and the robot a kr6 r900 sixx
but alung with this, the smart pad doesn't boot, and i cannot update the firmware, im trying to update with another krc4 controller v8.3.39 and the smart pad its just freezed, doesnt ask for none updates, its just freezed.
where i can find the software for updates? or how can i fix it?