Hello Robot Forum members. I hope you're all well.
Here is our problem. It has been plaguing our production line for 3 days now.
We have a KrC4 controller operating on KSS 8.6.1 linking to a Fronius TPS400i welder.
We are unable to load Arctech basic (we've tried both versions 3.6.1 & 3.6.2) into the controller, neither from work visual nor from installing via USB.
We have scoured the Arctech basic manual by Kuka.
Loading projects without Arctech basic options package works fine!
When we attempt to load or deploy a project containing arctech, the project seems to never start installing and we receive one of two errors:
"project cannot be determined"
"Controller has stopped sending keep alive signal"
We've spent probably 10 hours on the line with Kuka support over the last few days to no avail.
Can someone please offer us some insight as to why this is happening?
-Chris