Kuka Vision Tech Service Host Error 14001

Quote from Ropik

After one of robot (Kuka Agilus-2, KSS 8,6) in cell had problem with project(a lot of errors about no robot in the cell configured, no connection to RDC, problem with SmartHMI config etc etc), we used our backup and activated project.

what does that actually mean?

what kind of backup did you use? (project/archive/WIM image?)

was the backup actually from this system? are you sure?

before restoring that backup... did you by any chance collect image of the robot HDD (just in case?)

Quote from Ropik

Everything seemed fine except one thing- we did not see the camera, respectively there was error with connection.

At this point the normal thing would be to verify connections, and if they are ok, uninstall and reinstall problematic options (visionTech).

btw you are not stating the error as is, you are merely reporting your own interpretation of what error is. and you are not saying where the error appeared (smartPad, WoV,..).

Quote from Ropik

I found out, that I have to check if Vision Service Host is running. So I opened the Local Services in windows on the controller and found out that the Vision Service Host is stopped. So I clicked on Start and the Error 14001 - Application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or ice the command-line sastrace.exe tool for more detail.

again, good time to check the steps used to create configuration. if needed reinstall the problem causing option package do it from scratch. btw. making HDD image before touching system is always a smart idea too (even if system shows problems).

Quote from Ropik

I checked IP addresses of cameras, they are ok.

This is quite awesome but - what does that really mean?

As someone who is miles away, this kind of info is pretty useless.

after all, you have the problem, you are asking for help and here you are hiding potentially valuable info. since the problem is not resolved and you want someone else to have a fresh look, why not just state the facts ("camera IP address is x.x.x.x") instead of opinions ("i checked it and it is ok").

Quote from Ropik

I tried to ping the IP address from my PC via KLI and it’s pingable.

What was the objective of this test? Did you connect camera to KLI? Last time i used VisionTech, camera was on separate subnet and connected to KONI. Is this simple vision config or the more complex one that involves one or more robots tracking conveyor?

Quote from Ropik

But this Service Host is impossible to run.

Run where? on KRC? The message tells that configuration is incorrect so what steps did you use to create it?