Like Magpro Said. If you can take an IMAGE of the robot. You can open up the SRAM01 file in notepad on your PC and Scroll down till you see the User name for the password you are trying to access. Mine was about half way down the page. Underneath your Username it should have the password in between a bunch of jibberish. I Loaded a Pic of my SRAM01 file. Maintenance was my User name. MAINT is my password.