I appreciate the help so far. I tried your method, but under FNC there was no option for cycle power. There was no option in the 8 slot on either screen of FNC. I did the method, but instead of cycle power, I turned off and own the system.
Since I am so new to the industry and this is proving to not be worth the time, we have decided to get it properly serviced by the outside then try to fix it internally.