If upon first power up the screen was white with keyboard displayed and no other action could be performed, then the robot was not working........At this point I would have asked for my money back.
What procedure are you referring to - please show me?
After any reinitialization the robot would never be able to move until robot data was set.
What happens if you put teach lock on, set dipswitch 1,3,5,8 ON and press/hold 2 diagonal corners during boot up?