I rebooted the VM with no change, rebooted the robot a couple times and one of the times it worked. Would it matter if the robot is "running" vs just being powered on? I connected to it after a reboot without having the operators restart the program, and it finally brought up 4-6. Finally freed up that program!
Side note: I've closed and open several browsers (IE, Edge, and Chrome) since trying to figure out when it switches to 7-9. I still have no clue. It is back to 7-9 on IE and Chrome and on 4-6 on Edge at the moment.