Never seen this before on Roboguide.
Anyway, what RG version are You using?
And are You trying to create this virtual robot from scratch, or uploading a backup from a real robot?
I use version 9.4, and I was trying to create from scratch, which I use a specific model M900iB-330L. However, when I use other model such as M900iB-400L, it displays normally.