Have you checked the physical conditions of the e stops in question?
The one on the panel need to be twisted to be released. the external need to be manually pulled up
to be released. I have had to drive back to work after my shift to find out that one or both of these were not released after A barrel of wire was changed. I now ask for faults when I get these calls.
The hand broken could be the torch being rotated out of the correct position.
there is A green light on the cable that lights up when it is rotated into the right position.
These are just things that I look for first now, as I have spent lots of time in the past not knowing where to start with trouble shooting.