Trying to execute RSR programs but getting SYST-015 errors

Hey all, we are trying to get a FANUC CRX5 running from a clone of another robot cell. We are using an external PLC to send a signal to the robot to run its code (Karel) and then the robot will send back signals once certain aspects are complete.

Currently having issue with the robot accepting an input command to run a program from the PLC HMI. When we go to start the program we get a SYST-015 Robot service request failed error with a cause code of SYST-385 Soft Operator Pan... (don’t know any way to display this further as I can't seem to find anything to let me).

Now the PLC and robot both see each other via ethernet IP so that all seems fine but the program execution seems to hang it up a bit. Any thoughts on what to check would be greatly appreciated!

Just bumping to see if anyone has any help on this...

Ya we are set to RSR with all programs enabled. Our programs are titled RSR0001, 2, etc…. Not sure that matters but those seem to be working fine on our other machine.

No other alarms that I can see.

Turns out we needed to disable soft controller in the settings to run it from the PLC HMI. Here's what all had to change:

For the Soft Op Panel alarm, set MENU>System>Config>Use Soft Operator Panel = FALSE.

Set Remote/Local to Remote.

Enable UI Signals should be TRUE.