WorkVisual and KRC4 cannot connect

    Hi, guys. I cannot browse the controller on WorkVisual(it just doesn't appear, even if I put the IP address manually). The equipments are connected by Ethernet. The PC is able to ping the controller and the PLC can send signals to it as well.

    I've already tried changing the IP(of both robot and PC) and utilizing the KSI, however it didn't work. Besides, the projects on the TP do not appear either(it shows the message "the installed projects cannot be determined". Possibly that is related, isn't?). The red "X" isn't appearing though. Would I be missing anything?

    KSS 8.3.18
    KR 16 1610
    KRC4

    please do not put support questions in the downloads.... that is supposed to be a library and this forum section is where discussions should take place.

    you changed robot IP address WHERE exactly and HOW?

    you entered WHAT ip address? what is the controller ip? are the in same subnet? how are you connecting to controller EXACTLY? which port?

    if you are connecting using KLI port, you need to assign compatible ip address to your PC. if you are connecting through KSI, you need to set your PC to get IP address automatically. it will get one from the KRC. connection need to be direct cable connection (no ethernet switch and other nodes).

    next, you did not even state WoV version and what options are integrated...or what steps you used exactly.

    without knowing what did you mess with, it is hard to tell how to recover.

    the cleanest way forward is to restore known good image. one should be on hidden partition if you do not have a backup.

    1) read pinned topic: READ FIRST...

    2) if you have an issue with robot, post question in the correct forum section... do NOT contact me directly

    3) read 1 and 2

    Quote from panic mode

    you changed robot IP address WHERE exactly and HOW?

    you entered WHAT ip address? what is the controller ip? are the in same subnet? how are you connecting to controller EXACTLY? which port?

    I changed the robot IP address in the network configuration. Robot's IP is 192.168.1.10 and PC's address is 192.168.1.111. Their subnet is 255.255.255.0. I'm connecting on KLI.

    Quote

    next, you did not even state WoV version and what options are integrated...or what steps you used exactly.

    It's version 6.0. The options are ArcTech 1.5.2, Diagnose Safety 2.0.1 and Safe Operation 3.2.0.
    I was trying to open the project from the controller

    Quote

    the cleanest way forward is to restore known good image. one should be on hidden partition if you do not have a backup.

    I see. Where is this hidden partition?

    kuka has three partitions on HDD or SSD:

    C:\
    D:\
    and hidden.

    as the name suggests, hidden partition is HIDDEN! you do not see it. but if you use KUKA recovery stick and configure it correctly, it can access it.

    note, you still want to make backup of whatever state your controller is in. it saves a lot of headache if you need to retrieve some file or setting.

    then try restoring from hidden partition. this will overwrite both C and D drives and restore system to factory default. after that you need to deploy a known good WoV project.

    1) read pinned topic: READ FIRST...

    2) if you have an issue with robot, post question in the correct forum section... do NOT contact me directly

    3) read 1 and 2

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