What board is being used:
- 1VR
- 1QR
What is jumper configuration set to on board(s):
- Internal supply.
- External supply.
If internal supply jumper configuration check 24V is available at DB37 with respect to ground.
- if not available then that is problem and could be damaged.
If external supply jumper configuration, then 24V and GND power source required as per manual on DB37.