1. Home
    1. Dashboard
    2. Search
  2. Forum
    1. Unresolved Threads
    2. Members
      1. Recent Activities
      2. Users Online
      3. Team Members
      4. Search Members
      5. Trophys
  3. Articles
  4. Blog
  5. Videos
  6. Jobs
  7. Shop
    1. Orders
  • Login or register
  • Search
This Thread
  • Everywhere
  • This Thread
  • This Forum
  • Articles
  • Pages
  • Forum
  • Blog Articles
  • Products
  • More Options
  1. Robotforum - Support and discussion community for industrial robots and cobots
  2. Forum
  3. Industrial Robot Support and Discussion Center
  4. KUKA Robot Forum
Your browser does not support videos RoboDK Software for simulation and programming
Visit our Mainsponsor
IRBCAM
Robotics Channel
Robotics Training
Advertise in robotics
Sponsored Ads

Missing option package message

  • vvelikov
  • November 8, 2023 at 6:42 PM
  • Thread is Resolved
  • vvelikov
    Reactions Received
    6
    Trophies
    4
    Posts
    486
    • November 8, 2023 at 6:42 PM
    • #1

    Hello everyone!
    System data:
    KUKA KR5 ARC KRC4 robot
    KSS 8.3.29

    I am installing an ArcTech Basic 1.5 package on a KSS 8.3 system
    I installed the KOP in the WoV, after that i tried to upload the project but i received message that the Option package needs to be installed on the controller.
    So i installed it through the add new technology procedure on the controller and i can see the ArcTech buttons available also the technology package is visible in the installed options.
    So i did the setup for the Fronius connection (Ethercat) and the ArcTech Basic setup - IO etc.
    When i try to upload the project - it is going through until it start the installation of the project on the controller. After that it gives me error - The required option ArcTechBasic V1.5.7.2836 is missing on the controller! - i am attaching a photo of it.
    I cannot attach the project as it is too big, but if needed i can upload somewhere an provide the download link
    I tried also to copy the project on the robot and to activate it from there, but the result is the same - it says that the option package is missing on the controller.
    Any idea what might be wrong?

    Thank you in advance!
    V

    Images

    • missing_package.JPG
      • 232.47 kB
      • 1,908 × 974
      • 14
  • panic mode
    Reactions Received
    1,294
    Trophies
    11
    Posts
    13,126
    • November 8, 2023 at 7:33 PM
    • #2
    Quote from vvelikov

    I am installing an ArcTech Basic 1.5 package on a KSS 8.3 system

    ...

    ...

    ...

    After that it gives me error - The required option ArcTechBasic V1.5.7.2836 is missing on the controller.

    After installing it on KRC, did you reboot it before trying to upload project from controller? In general reboot is needed to give chance installation to complete.

    And are you sure they are exactly the same?

    the way i see it 1.5 <> 1.5.7.2836.

    you need to collect KrcDiag to see full version numbers of installed software (smartPad and archive only show partial info).

    1) read pinned topic: READ FIRST...

    2) if you have an issue with robot, post question in the correct forum section... do NOT contact me directly

    3) read 1 and 2

  • vvelikov
    Reactions Received
    6
    Trophies
    4
    Posts
    486
    • November 9, 2023 at 11:04 PM
    • #3

    Hello again from me :winking_face:

    i had a tough day - i tried to reinstall the Arctech package and it totally killed the KSS
    Not sure what was wrong, but after i recovered the robot from an previous HDD image - i reinstalled correctly and now i am able to see the power source and to send signals.

    The only problem i have now is the HOT/COLD welding button - it wont allow me to switch to HOT weld.
    When i press it the message is: ATbg_HotRequest still TRUE
    Also the buttons for Wire forward and backward are not working - I am talking about the status buttons
    I can control wire forward and backwards through the outputs, but it seems the status keys are not defined properly.
    Any idea where to look to define them>?
    Thanks!
    V

  • vvelikov
    Reactions Received
    6
    Trophies
    4
    Posts
    486
    • November 11, 2023 at 9:39 AM
    • #4

    Any advise where should i look to check if the Arctech status buttons are connected to the right variable?

  • vvelikov
    Reactions Received
    6
    Trophies
    4
    Posts
    486
    • November 12, 2023 at 5:59 PM
    • #5

    ok, just to update the thread as i solved the problem - it seems there was some old piece of software that was messing up the signals or the interrupts.
    Anyway, i used a clean image of the KSS, reinstalled Usertech and Arctech and it is working fine now :winking_face:

    V

Advertising from our partners

IRBCAM
Robotics Channel
Robotics Training
Advertise in robotics
Advertise in Robotics
Advertise in Robotics

Job Postings

  • Anyware Robotics is hiring!

    yzhou377 February 23, 2025 at 4:54 AM
  • How to see your Job Posting (search or recruit) here in Robot-Forum.com

    Werner Hampel November 18, 2021 at 3:44 PM
Your browser does not support videos RoboDK Software for simulation and programming

Tag Cloud

  • abb
  • Backup
  • calibration
  • Communication
  • CRX
  • DCS
  • dx100
  • dx200
  • error
  • Ethernet
  • Ethernet IP
  • external axis
  • Fanuc
  • help
  • hmi
  • I/O
  • irc5
  • IRVIsion
  • karel
  • kawasaki
  • KRC2
  • KRC4
  • KRC 4
  • KRL
  • KUKA
  • motoman
  • Offset
  • PLC
  • PROFINET
  • Program
  • Programming
  • RAPID
  • robodk
  • roboguide
  • robot
  • robotstudio
  • RSI
  • safety
  • Siemens
  • simulation
  • SPEED
  • staubli
  • tcp
  • TCP/IP
  • teach pendant
  • vision
  • Welding
  • workvisual
  • yaskawa
  • YRC1000

Thread Tag Cloud

  • abb
  • Backup
  • calibration
  • Communication
  • CRX
  • DCS
  • dx100
  • dx200
  • error
  • Ethernet
  • Ethernet IP
  • external axis
  • Fanuc
  • help
  • hmi
  • I/O
  • irc5
  • IRVIsion
  • karel
  • kawasaki
  • KRC2
  • KRC4
  • KRC 4
  • KRL
  • KUKA
  • motoman
  • Offset
  • PLC
  • PROFINET
  • Program
  • Programming
  • RAPID
  • robodk
  • roboguide
  • robot
  • robotstudio
  • RSI
  • safety
  • Siemens
  • simulation
  • SPEED
  • staubli
  • tcp
  • TCP/IP
  • teach pendant
  • vision
  • Welding
  • workvisual
  • yaskawa
  • YRC1000

Similar Threads

  • Shutdown gracefully while in EXT

    • more
    • October 12, 2022 at 11:20 AM
    • KUKA Robot Forum
  • Problems Using Old Project

    • LowerCaseDream
    • November 25, 2022 at 8:55 AM
    • KUKA Robot Forum
  • RS Create-from-backup fails "silently" on option versions

    • SkyeFire
    • January 27, 2022 at 3:42 PM
    • ABB Robot Forum
  • Local I/O devices detected, unremovable

    • SkyeFire
    • January 20, 2022 at 4:51 PM
    • ABB Robot Forum
  • KSS 8.3 trouble with GripperTech

    • panic mode
    • August 12, 2021 at 2:10 AM
    • KUKA Robot Forum
  1. Privacy Policy
  2. Legal Notice
Powered by WoltLab Suite™
As a registered Member:
* You will see no Google advertising
* You can translate posts into your local language
* You can ask questions or help the community with your knowledge
* You can thank the authors for their help
* You can receive notifications of replies or new topics on request
* We do not sell your data - we promise

JOIN OUR GREAT ROBOTICS COMMUNITY.
Don’t have an account yet? Register yourself now and be a part of our community!
Register Yourself Lost Password
Robotforum - Support and discussion community for industrial robots and cobots in the WSC-Connect App on Google Play
Robotforum - Support and discussion community for industrial robots and cobots in the WSC-Connect App on the App Store
Download