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Roboguide installation problem in Windows 11

  • Mikepard
  • March 21, 2023 at 9:47 PM
  • Thread is Resolved
  • NathanJo
    Posts
    68
    • October 6, 2024 at 1:52 PM
    • #21

    I've tried installing FANUC Rooguide several times, but I've run into a few errors along the way. Do you have any thoughts on what might be going wrong? It worked perfectly for me before.

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  • NathanJo
    Posts
    68
    • October 6, 2024 at 1:55 PM
    • #22
    Quote from HawkME

    You must install with local admin privileges on your computer. When you install, right click > run as admin.

    I tried it this way, but it didn’t work out. It was successful before, so I’m not sure what went wrong this time. Any ideas on what the problem might be?

  • Apkano
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    • October 7, 2024 at 1:33 PM
    • #23
    Quote from NathanJo

    I tried it this way, but it didn’t work out. It was successful before, so I’m not sure what went wrong this time. Any ideas on what the problem might be?

    Just to be clear, as I'm pretty sure someone will ask, You INSTALLED the software with Admin privileges? This is different than trying to OPEN and RUN the software with Admin access.

    The other seemingly best method is to completely uninstall all previous versions, then re-install an older version (that you know works!), then install the update over the top of that.

  • NathanJo
    Posts
    68
    • October 7, 2024 at 1:46 PM
    • #24
    Quote from Apkano

    Just to be clear, as I'm pretty sure someone will ask, You INSTALLED the software with Admin privileges? This is different than trying to OPEN and RUN the software with Admin access.

    The other seemingly best method is to completely uninstall all previous versions, then re-install an older version (that you know works!), then install the update over the top of that.

    I previously undertook this installation process and will give it another try. Thank you.

  • DS186
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    • October 7, 2024 at 1:54 PM
    • #25

    After complete uninstalling, install Rev. T first and after that, try to install the latest revision.

  • Shellmer
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    • October 7, 2024 at 5:42 PM
    • #26
    Quote from NathanJo

    I previously undertook this installation process and will give it another try. Thank you.

    Maybe your problem is that you are running a system where the current language is not english.

    I had a similar issue recently with a similar software and the problem was that it was trying to modify the group "users" when on my system it's called "usuarios", I needed to create another group called "users" and add me to it.

  • MissM
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    • October 7, 2024 at 9:15 PM
    • #27

    It's a somehow known problem of V9, but yet unsolved in the software. There's a patch you can do : intall a previous version of the software (V8) before, then intall the latest verison (V9) over it. You will still have the messages, but it will work.

    You can find an older version on your Fanuc portal if you have access. If not, just ask your technical support.

  • NathanJo
    Posts
    68
    • October 8, 2024 at 10:24 AM
    • #28
    Quote from MissM

    It's a somehow known problem of V9, but yet unsolved in the software. There's a patch you can do : intall a previous version of the software (V8) before, then intall the latest verison (V9) over it. You will still have the messages, but it will work.

    You can find an older version on your Fanuc portal if you have access. If not, just ask your technical support.

    This is great. Thank you and I will try.

  • DS186
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    • October 8, 2024 at 10:28 AM
    • #29
    Quote from MissM

    It's a somehow known problem of V9, but yet unsolved in the software. There's a patch you can do : intall a previous version of the software (V8) before, then intall the latest verison (V9) over it. You will still have the messages, but it will work.

    You can find an older version on your Fanuc portal if you have access. If not, just ask your technical support.

    FANUC Europe recommend to install Rev. T first and after that, the latest revision. This is also due to some known issues with the installation of ROBOGUIDE.

  • DS186
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    • January 13, 2025 at 5:51 PM
    • #30
    Quote from DS186

    FANUC Europe recommend to install Rev. T first and after that, the latest revision. This is also due to some known issues with the installation of ROBOGUIDE.

    This is the official workaround.

  • DS186
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    • January 13, 2025 at 6:07 PM
    • #31

    You could also ask your local FANUC sales rep. for a ROBOGUIDE V10 Trial license. I assume that these kind of problems are fixed with V10.

  • gpunkt
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    • January 14, 2025 at 2:11 PM
    • #32
    Quote from DS186

    You could also ask your local FANUC sales rep. for a ROBOGUIDE V10 Trial license. I assume that these kind of problems are fixed with V10.

    Bear in mind that installing V10 will void your existing licenses on your computer!

    Good thing though is that V10 is backwards compatible and also offers the "RG Classic" (same as RG V9) interface along with the new GUI.

  • DS186
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    • January 14, 2025 at 2:48 PM
    • #33
    Quote from gpunkt

    Bear in mind that installing V10 will void your existing licenses on your computer!

    That is correct. You need at least an update license if you have previously used V9.

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Tags

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  • İnstallation Error
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  • Setup
  • windows 11
  • win11
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