Roboguide installation problem in Windows 11

  • HawkME March 21, 2023 at 11:26 PM

    Approved the thread.

    Why don't people EVER read the provided documentation when installing software anymore. :censored:

    Fanuc supplied DVD's ALWAYS have readme and release note files and I recommend reading these BEFORE clicking on any setup.exe.

    As HawkME mentioned, installing must be run as administrator or administrator login level.

    Installing it and THEN running it as administrator is not the same thing.

    Not to say this is your issue, but the error clearly points to 'permissions'.

    -------------------------------------------------------------------------------------------------------------------------------------------------

    About ROBOGUIDE

    - System requirements and others

    Please refer readme.txt and doc/ROBOGUIDE_Remark_eng.txt

    - How to Install

    Use Windows Update before the installation.

    Login Administrator.

    Please confirm security settings for install ROBOGUIDE.

    Disable antivirus software and other softwares.

    Run setup.exe as administrator. (Right click menu [Run as administrator])

    Please install the latest FRVRC at least.

    Please login Administrator again after the PC rebooting.

    And please run ROBOGUIDE as administrator to confirm ROBOGUIDE works correctly.

    (If ROBOGUIDE does not work, please install it again.)

    Please consider to update graphic driver.

    If graphic driver is old, ROBOGUIDE might work correctly or ROBOGUIDE might be slow.

    ROBOGUIDE might not work correctly with graphic driver from non graphic chip vendor.

    (*) If antivirus software is enabled, installing this software might consume much time.

    (*) If installation stops, please try again.

    (*) If you encounter installation error, please disable antivirus software and try again.

    (*) If you encounter installation error, please try Windows Update before installation.

    (*) If you encounter installation error, you may need to enable compatible mode of the setup.exe.

    (*) If you encounter installation error of the download version, you may need to install from DVD that is burned the downloaded installer.

    If you encounter 'Exception Code (xxxx,xxxx) raised from ISRT_CreateObject' error,

    please install LicenseChecker\setup.exe first. Then run setup.exe.

    Enough disk free space is needed.

    You cannot install ROBOGUIDE if port 3002 is used. Please install ROBOGUIDE to PC

    which port 3002 is not used.

    [Adjust which additional application features you want to] Screen

    If you check the License Server and install it, LicenseServer will be installed.

    Also, if you install without checking, nothing happens for LicenseServer.

    Details about LicenseServer are described in "ServerLicenseSummary" in the doc folder.

    - Registration

    You can use ROBOGUIDE as trial version for 30 days.

    If you purchase ROBOGUIDE, you need registration.

    Please open license screen from ROBOGUIDE menu Tool/Register SimPRO.

    Please send Part number, software code 1 and software code2 to FANUC sales. You will

    get registration key REG1 and REG2, then input them in the license screen to register.

    -------------------------------------------------------------------------------------------------------------------------------------------------

    Quote from Kelidor

    I have full administrator rights on my laptop, and running the setup as administrator did not solve the problem for me.

    Were not talking about your issues and we have no idea about your issues or errors do we?

    Their error relates directly to permissions.

    Therefore I provided the information Fanuc provides outlining installing it.

    I've never had ANY issues with installing Roboguide versions.

    Are you saying I'm incorrect about the information I provided by Fanuc then?

    Hello,

    I always run the setups as administrator or administrator login level, the computer is new, and doesn't have any type of security (antivirus, corporative locks, etc), in the readme file of Rev V doesn't say anything about WIN 11, only in the Rev. X so I installed it but the message still there and roboguide didn't work. So I tryed to install a previous version (8.5) then unistall and then install the rev X version. Now roboguide opens, but I dont think that its working properly, cause it takes a much time to create a empty robot, and if I open a backup cell some warnings appear.

    Let me know if you find another solution. As additional information I intalled roboguide in Win11 22H2 Home edition.

    Thank you for your help.

    Quote from Mikepard

    I was trying to install fanuc roboguide (9.4 Rev V and rev H)

    Do these versions in the provided readme file have windows 11 as a supported OS?

    Ver9_RevZ that I downloaded from Fanuc directly went straight into my windows 11 setup and in the readme file widows 11 is there as a supported OS.

    Hello,

    Ver 9.4 Rev H in the readme file doesn't mention if it is supported for Win 11, in the 9.4 rev X should be supported acording to the readme file, but maybe only for an earlier version of WIN11, because it didn't work for me and my current version of Windows 22H2.

    So after install and uninstall roboguide in their different versions, the message of the permisions still there but now roboguide is working well, I can work with it

    Maybe I should try with the 9.4 Rev Z, when I get it.

    Thank you so much for your help!

    I'm on win 10 and I got the same problem... it took me about 5 years to finally found the solution.... Roboguide do some grant acces using the account "Users". My windows is in "French" and in french there is no account named "Users"... just a account named "Utilisateurs".

    So I just create a temporary account named "Users" (and give it admin right..just in case) and "voilà le tout fonctionne" (translate : IT WORKS!!!).

    Maybe is not the same solution for everyone but it woks for me

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