Roboguide Software Issue

I recently purchased a license of Roboguide. I have installed the software as admin. I can open the example work cell and manipulate it with no issues. However, when I create a new work cell the software just hangs up on the creation step. When I force the close I will get the error message shown below. This seems to be an issue with my laptop as my colleague can install and run the software with no issues even though he has the same model laptop. Any ideas to help me resolve the issue. Thanks

Sadly I have re installed several times. The downloaded files should be OK as those same files work for my colleague. My IT guy is at his wits end and is ready to get me a new laptop.

We never did figure out the root cause. I ended up getting a new laptop for now. Roboguide is working fine on the new laptop. I am guessing there was some conflict with the other controls software I had installed.