Panasonic Error code E3120

    Had a power outage and all our machines came back up except 1. The G4 Axis will not home and gives us the E3120 error code. We have tried everything and have a call into Panasonic for help but need this going ASAP. If anyone has any ideas with this or has dealt with this before I would greatly appreciate some insight. We have done all the things like powering down the cell and cabinets at different time to bring back up and get the same fault that G4 is unable to be moved at this time. The amplifier and the controller are not faulted. UPDATE...Panasonic 24 hr tech line called back to tell us he couldnt help do to not having any materials or laptop at home with him. Try calling in the morning. GREAT HELP

    Thanks in advance.

    TonyP

    Edited once, last by TonyP812 (May 20, 2022 at 8:35 AM).

  • TonyP812 May 20, 2022 at 8:33 AM

    Changed the title of the thread from “Panasonic Error code 3120” to “Panasonic Error code E3120”.

    Yup, Of Course we did all that and was finally able to release the break by jumping 2 wires and manually put it in position. Still didn't find the root cause. This is the second time the 24hr support hotline has been no help at all due to not having the drawings or laptop at their home.

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