Ok. Your Backup is an Archive but I still do not get it. Data is lost when creating the archive or when restoring the data? You only speak of lost data. What data precisly? How to reproduce your error? How do you know data is lost?
Any messages? Maybe a screenshot before and after might be useful.
What do you mean by stopped working. Controller does not boot, programs defect, ...?
Try to be much more precise. For now we only know somebody did something related to archives lost some data and now something stopped working. This is mostly useless information .
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