KRC4 smartPAD started to act strangely

    Hi everyone,


    so we have this system:

    - KUKA KR150 R2700-2

    - KRC4 Cabinet

    - KSS 8.6.6.

    - HMI version 8.6 B0296


    Yesterday the smartpad suddenly started to freeze and didn`t respond to touch. However I managed to get it working again after rebooting a couple of times. This morning I managed to run some program with the smartpad but then it went to "reading drives..." window and got stuck there. Could this be some battery issue or do you know what to try next?

    So this case was solved by taking off the supply cable for cabinet pc when controller was running, then booting and selecting shutdown -> force cold start at next shutdown. When I first tried to select shutdown there was some error preventing this.

    Normally with Smartpad Issue, I would check the firmware update of KUKA.Smartpad on their Xpert and also the current firmware. Your KSS is 8.6.6, therefore your Smartpad should be version 2. KUKA might have some software issues with this version and they provide the firmware update regularly, for which I recommend you to fix by software first before hardware troubleshooting.

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