How does everyone handle remotely supporting their FANUC equipment. Right now I can remote in to the PLC and HMI's of our lines to aid my skilled tradesmen in troubleshooting, but I am at their mercy when it comes to troubleshooting/interpreting what the teach pendant is telling them. Fortunately/unfortunately our Fanuc lines just flat out run, so my techs don't get a lot of experience with the TP. We have sent them out for training in the past, and I regularly provide quick lessons but they struggle with the "If you don't use it, you loose it aspect" of the knowledge/lessons they are shown. Is there a way to remotely view what the TP is displaying at one time? Is that the purpose of ipendant?
Remote support for Fanuc Systems
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ericwiz7923 -
August 27, 2021 at 3:34 PM -
Thread is Unresolved
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I have used the "Monitor iPendant" functionality that is available through the Robot's homepage. I had VPN access to the customers network. It helped to see what they were seeing as we did troubleshooting over the phone. There were alot of connection interruptions though.
I haven't tried the "Navigate iPendant" functionality.
When thats not available, I open a Roboguide backup of the same cell. And I try to follow along on the virtual teach pendant as I give instructions to navigate to different screens.
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Navigate iPendant is what I use. It is not a free option so you have to click on it to see if you have it. It's nowhere as nice as PLC tools but better than nothing.
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I am always using the "Remote iPendant" option (R843) for remote access and support.
This option contains all features such as Monitor, Navigate and Jogging iPendant. In addition to that iRProgrammer is also a nice option when working remotely.
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