Hello folks
I’m with problem in the Smartpad, the KSS stop to work. I changed the HD the robot for a new hd, but the problem continue.
Does anyone know what can be ?
Hello folks
I’m with problem in the Smartpad, the KSS stop to work. I changed the HD the robot for a new hd, but the problem continue.
Does anyone know what can be ?
what software version?
what have you done when this happened?
I do not have my crystal ball available at the moment!
Hi,
thank´s for help
Version 8.5
this has been happening to a client for some time.
To try to solve this we changed the hd, but the problem happened again.
I'm suspicious of the smartpad, because I switched to another smartpad and the problem hasn't happened yet.
it could be the smartPad itself. maybe check firmware version. also state hardware version (smartPad or smartPad2). for example i run into a different issue with smartPad2. it was refresh that repeated last touch input. firmware update made it better (after messing up one smartPad - received wrong FW version). smartPad is easy to swap if you have another one. if needed consider running without smartPad until issue is sorted out.
We're using smartpad2,
Thank´s for the suggestions
Once everything is resolved I'll come back with the solution.