Can't connect to Electronic Mastering Device (EMD)

Setting up a robot- KR120 R3100-2 with KSS 8.6.5. Set up went well until I got to mastering- after jogging robot to premastering position and connecting EMD to X32, the pendant does not detect the EMD. I have checked the EMD with other robots- works well; the X32 connector on the robot looks clean.

I suppose contacting KUKA is the next step, but maybe any of you ran into something like this before?

The wires of contact to connect to the EMD were pulled in.

Solved.

Quote from Dbonds28

hey im having the same problems

Open the box with the X32 connection and see if maybe the wires are pulled in? Or did you do that already and it was ok?