We received a machine with 4 IRB-2400 robots and an external axis servo motor.
The controller is a Multimove IRC5, the robots are ceiling mounted but were not strapped up during the shipment from Ontario to Kansas.
On original power up the external axis was not connected, an SMB error came up then a system failure.
I connected the external axis and restarted but still have the error. I disconnected both ends of the SMB cable and did not see any loose wires. I plan to check each pin in that cable for continuity on Monday. The attachment shows the SMB error. I have been in contact with ABB support but they are slow to respond.
I wasn’t sure if a restart with reset would help. Thank you.