Hardware limit exceeded

Hi,

Our Kuka lbr iiwa 7 R800 got outside its hardware limits in 5th axis about 0.7°. I have read few topics about it here and with this topic I was able to run KRF mode. But I cant find master/unmaster buttons. I got into the mastering menu, but there is no buttons. I have found some photo on the internet where there was software buttons aside every axis, but I dont have them there as can be seen in the attached picture (in both T1 and KRF mode)

Does anyone know what am I doing wrong?

Thanks

yes, rebooted several times. And there is nothing under the menu, the only option is "No tool"

We got the armed installed by Kuka employee and everything seemed to work. I got into this situation by jogging in world coordinates mode on the pendant

And it is connected to the sunrise controller - I can change The safety configurations etc.

Well, I get in state when MediaFlange and Station are in "green", but still can not umaster the axis to get to the hardware limits. And I am not sure if this is related somehow, but "Protocol" shows error as can be seen in attached picture

Quote from gman1

I have had this issue before:

To fix it please start a remote desktop or connect a display + keyboard + mouse to the robot, then minimize to the desktop and follow these steps:

1) Open a standard cmd window

2) Type puttytel -vio, this will open PuttyTel, click YES if a dialog appears

3) Enter the command SRThinMMAdmin_setPositionReference x,0 in PuttyTel and confirm with Enter. Observe upper/lower case (x is the axis index - 0 stands for axis 1 and 6 stands for axis 7)

4) Move the affected axis to its mechanical zero position

5) If the axis has independently mastered itself, it must first be unmastered

6) Then master the axis

Hope this helps

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Tried your method, but did not work... In attachment is picture with error i get

And the error while trying to master from pendant.

Thanks for every help