Working on a project that originally came with the smart pendant which I might add might be the worst pendant they have ever released. We borrowed a standard pendant so we could program easier and faster. The company ordered a new standard pendant so they could have one to use. Plugged in the new pendant and all the buttons lit up and froze at the boot screen. Motoman says it probably didn't get some software installed for it. Is this something I can install it is it a "feature" Motoman needs to install?