[PROBLEM-KRC4] OfficeLite 8.3 & WorkVisual 5.0.7

Hello all,

This forum is very useful so thank you to all moderators and contributors, may it continue! Now I don't tend to be in such a pickle that I need to post my own problem on a forum but right now I am! This is my first post on the forum so lets hope i've read the "READ BEFORE" thread...My problem:

• I am using WorkVisual 5.0.7 (I was using 4.x.x before updating to see if the problem fixed itself) and OfficeLite 5.0.7.


• My virtual controller version is KRC 8.3.4.


• My task is to create a copy of my real controller on the virtual one, using "deploy" on workvisual. I have ensured DTM catalogs are available to workvisual although I don't any KOP files.


• I have tried different configurations before deploying. An exact copy of the "real" controller, a merge between the real and virtual controllers and then I have tried to set up the virtual controller configuration manually in workvisual. None have given me a usable virtual controller.


• My main problem and worry is that when I am on the "programming and diagnosis" section of workvisual I cannot open up the file system due to an error from workvisual that the "controller is not supported - it must be 8.3.14 or later than 8.5"

I have attached the actual error message and the virtual controller info tab.

So if anyone can offer some advice on whether I lack configuration files/set-up in workvisual, whether i have to update officelite controller/KSS version or if I need new version of officelite altogether then I'd be very grateful. I only started working with robots 4 months ago and yet inherited a robot at a university that had not been commissioned and set-up right in 2 years... I've managed to set-up everything up, now I only need to complete the offline programming environment before an accurate position calibration and I'm done!

Thanks

Panic mode here's the info you asked for the real controller:
KRC4 v8.3.26.
KSS v8.3.17.
Hermann, the message is clear of course, but workvisual isn't just limited to two controller versions.

I'm not back at the lab till Tuesday so I had to remote in, but the controller wasn't running so I took at a look a machine .dat files. The KRC 4 version is 100% 8.3.26. The KSS maybe I interpreted incorrectly from the system files. Any advice or more information required?

Before posting I saw this thread:
https://www.robot-forum.com/ro…date/msg116601/#msg116601
This made me a little apprehensive about updating but after your advice I definitely agree it is the right way forward.

• The KSS System Integrator manual doesn't say where to get update files from.


• Threads on this forum suggest CD's but the lab has ALL the original CD's and I haven't been able to find one that says "KSS".


• We have a KUKA bootable USB for the real controller but I'm pretty sure (as I already tried) it can't be used to update the virtual controller.

I feel like I'm missing a trick here. Please what is the normal process? Ring KUKA or is the install file located somewhere in the real controller?

To update: I rang KUKA and they said the setup.exe is in D://KRC_Release. I will copy all the files to the virtual controller and try to install tomorrow.

Please help! I have installed the version of KRC that I needed - v8.3.26 - and it now works in workvisual.

The problem I have encountered is with "error initializing MdlCtlData.Drv.o". I did then try deploying the project from my real controller, that removed the previous error but gave two new errors, EthernetKRL and Profinet drivers missing, so I installed those. That then gave a single error only with "missing MAC address for KLI" as expected I guess.

I have tried the update process with tick boxes selected for "system files and application", with both tick boxes unselected and with only "system files" selected. I have not been fully successful.

KUKA has been called but I was told only one guy in the UK office knows what to do and they are busy till 2nd week of February...They didn't want to contact KUKQ HQ because they can be convoluted and slow and possibly difficult to work with. So can anyone here please help? I have attached log file from update process and KRCdiag.

SkyeFire thanks for the idea, but $IS_OFFICE_LITE=TRUE.
Panicmode, I'm not sure I understand. I've read about 23 manuals, been through like 150 posts including the two things you say. None give specific instructions has to the update procedure for officelite so I followed the advice of one of the KUKA technical support staff. But as he said this is now beyond his knowledge and apparently there's only one guy in entire KUKA UK who's knows what to do...
But there must be people on this forum who have done the procedure countless times?

I have read the chapter you are talking about as I have the exact same version and followed those steps, except 4 and 5 because the KUKA tech guy said to quit KRC and start from windows explorer. I have tried this but no luck. Do the log files say anything which may mean something with you? There was something which worried me, essentially it seems robot config files were missing. I tried to bring up $ROBOTRAFO and $TRAFONAME but the variables were empty!?!?

I have once again arrived at the same point. Please see screenshots below.

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• So as before, my initial error is to do with drives, looking at the log there is a lack (and the wrong robot!) of configuration files in officelite's default state.

• I don't have enough knowledge to set it up in workvisual from scratch and when I try I am always left with errors or with no errors but the sim-pro robot doesn't move.

• I copied over the real controller project (which includes options ethernetKRL and Profinet because if I don't install them I get driver errors.)

• So after all of that I am left with an identical officelite to my real controller which works in workvisual. The one big issue is the robot doesn't move in sim-pro so I can't simulate my cell. The error is "lack of MAC address in KLI" (see attachment). I have tried to deactivate KLI but I have been unsuccessful, perhaps you can help with this?

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SkyeFire you have said in another thread that you have run EKI in officelite so from your experience what can I do about this KLI error? Please help, I'm losing my mind...It's incredible that KUKA UK only has one person who knows how to fix this.