No more copyrighted Fanuc stuff allowed on the forum

    Definitive, Fanuc have the worst and most expensive support, I lost the original disk set for my robots and they resend-me for $ 6500. :uglyhammer2: Too expensive for a software that I really buy in bundle with my robots.

    Hello,
    Yes, I did figure out how to compile with the roboguide, so, I guess I must take that one back! Just a case of being hugely frustrated with the lack of documentation.

    The funny thing about the $15,000 is... we have about 1000 of the new r30ia's in our plant! We are a manufacture and my guess is we buy the robots dirt cheap; fanuc has to make up the gap on the software?

    Ah, yes... FANUC charges full price to the end users for the software. If you bought and integrated the robots yourself you may have been able to negotiate that a little better. But if you purchased it through your integrator, it's unlikely that they would pass their discount on to you. I certainly wouldn't if we already received the PO. Have to keep the lights on somehow.

    FANUC's policy I find is, unless your a large automotive or similar large manufacturing entity, 'screw' you - pay thru the nose and lump it. Their big customers get all the service and discount and the rest of us can go to hell. I have a lot of contact with various system integrators who are increasingly frustrated with FANUCs getting 'blood from a stone' mentality - only thing you can do is to lobby all who use FANUC to consider switching to other robot suppliers

    Well I can see where they are coming from by giving their bigger customers discounts and favoring them, because thats what all companies do. you have to hold on to your big customers. but I dont agree with them taking it out on the little guy. because after all, we are their customers as well.

    Edited once, last by robodog (November 15, 2011 at 4:08 PM).

    I've found that Fanuc FA (cnc controls) has alot better service than fanuc robotics. If you call FANUC FA they will usually send someone out next day to help you and bring any spare parts that they may need. Fanuc robotics, not so much

    Quote from amar15t


    FANUC's policy I find is, unless your a large automotive or similar large manufacturing entity, 'screw' you - pay thru the nose and lump it. Their big customers get all the service and discount and the rest of us can go to hell. I have a lot of contact with various system integrators who are increasingly frustrated with FANUCs getting 'blood from a stone' mentality - only thing you can do is to lobby all who use FANUC to consider switching to other robot suppliers

    This hasn't really been my experience. I think it comes down to who your rep is over at FANUC. I think my company got lucky in that regard. We're not a large integrator in any sense of the word (JR or Ellison probably do as much business in a week as we do all year) but FANUC does a pretty good job of meeting our needs in terms of pricing and support. I sometimes worry that we're too demanding for a company that is this small, but I'm not complaining about the results. It may also be that we just know how to work the system over there.

    We've only been a FANUC integrator for the last two years, but I have to say that in those two years I've seen them personally address most of the issues that I've had with them. For such a large company to pay attention to the little guys like us is impressive.

    I worked for Fanuc for years. It is true that they cater to the big customers, Honda, Toyota, Nissan, Hyundai, and then the American Manufacturers. If you are a small integrator or have only purchased one or two units, then the support you get from Fanuc will be poor.
    In 2008, 2009 Fanuc started to enforce their license policy due to a loss of revenue. Something I disagreed with completely.

    I teach FANUC and MOTOMAN programming and virtually none of the techs that come through our program have ever seen, nor do they know where the manuals are that came with their robots. Many of them tell me that the integrators keep them. It's a travesty really! Nothing more frustrating that having to call the manufacturer when you know very well that the answers are right there in a manual somewhere.

    I know that Fanuc does this to keep information out of the hands of non-integrators, and competitors. They may believe that disseminating this info hurts their bottom line, but that is stupidly wrong. But they aren't unique in that error. Nintendo also takes this approach with YouTube videos of any and all Nintendo game-play. Just trying to show how fun a Nintendo game is with a YT video will get you a copy-right flag. Doing a positive review of the game? Copy-right infringement. Well, not 'legally' in the US, due to fair-use laws, but via YouTube rules, the claim can be made by Nintendo, and it only takes a few of these flags to get your channel taken down by YT. So Fanuc is hardly unique in going overboard to the obvious detriment of their own product.

    Here is the license agreement on the Fanuc integrator and customer site (CRC) when you go to the eDocs section:

    Quote

    In consideration for access to FANUC America's product information, I acknowledge and agree to comply with any and all local, state, federal, provincial, territory or commonwealth laws, rules, regulations, orders, conventions, ordinances and standards of the country(ies) of origin and destination that relate to importation, exportation and licensing or that relate to intellectual property rights, including trade secrets, patents, trademarks and copyrights of FANUC America; to treat all such products as the confidential and proprietary property of FANUC America; and further acknowledge that dissemination to third parties is strictly prohibited by FANUC America.

    I'm not sure, but that could be read in such a way that stuff I read in these manuals cannot be spoken of or written about on these forums.

    Not that the manuals are all that good. It's not that their wrong, but critical information might be in the Software Installation manual, which you never thought to read, since you are trying to use Handling Tool, not install software. And you have to save them off so that you can properly search them (or do an "open in new tab" to break the pdf out of its frame so that browser search will work on the pdf itself. BUT a large manual can be broken up into more than 10 or 20 PDFs, so a global search requires you to go through them all, or save them off and weld them back into one manual. Fanuc's global search works sometimes, maybe, and definitely fails sometimes.)

    Anyway, I've felt like a wizard who's amassed a lot of Secret Knowledge for a couple of decades now, due to the difficulty or impossibility of finding the answer to something critical in a robot manufacturer's shipped paper manuals, and due to, in Fanuc's case (and Adept's in my past experience), to how needle-like the critical piece of information is in Fanuc's huge collection of individual PDF hay-stacks, and also due to the lock-down of information even though we live in the internet age. (I just had the experience of looking through the actual robot system variables, not finding a particular var listed in the manual of system variables (common occurrence), and also not finding that var in a google search.)

    - Jay
    (This account has been screwed up by new Robot-Forum, and it no longer allows replies or new posts for an unknown reason that Robot-Forum has been unable to determine or help with. So, I have been unable to reply to any questions on my past posts. Apologies. I'm not ignoring people on purpose.) :frowning_face:

    For anyone annoyed by Fanuc's CD manuals that are HTML format instead of PDF.

    In case it hasn't already been covered in the 4 previous pages, you can still extract the PDF manuals from these CDs. I did so last week and now have all of the software, electrical, and mechanical manuals in PDF form. All you have to do is insert the CD, and instead of letting it auto-run just go into windows explorer and search the CD for .PDF extension.
    It's not difficult to find them manually either. Once you see the hierarchy of everything in the .html page, the directory structure on the CD makes sense.

    It was well worth the 30 minutes it took to extract these PDF files versus trying sift through the .html version, or even worse, using their slow CRC site.


    If anyone is interested in taking notes on their PDF copies, you will notice that the PDF files are locked. Unlocking them is as simple as running them through one of the many free online "PDF Unlocker" websites. If you find a decent website, it will even maintain all of the hyperlinks within the manual so the table of contents still works. Once the PDF is unlocked you're free to comment and highlight the PDF and save it using the free Adobe Reader

    Quote from !2Sharp


    Sorry to have to tell everyone this,
    Fanuc have directly requested that all copyright material be removed from this forum.


    I think there did not behave well. For example, I was looking for a training course for the robot program, but I did not even find it in fanuc


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