Maybe USB dongle version and motosim software aren't match.
or mayby driver dongle don't install correct.
please check your dongle with old version too.
Contact your local Yaskawa office. They may be able to fix the problem remotely.
You need an updated file : MotoLK.dll
If you have purchased the dongle from Yaskawa, you can get the file there !
Call the 24hr Yaskawa Hotline (937) 847.3200 and press 1 for technical support.
hello guys ,
i meet this problem a few time ago , so for resolve it you have too update the driver of the dongle make by "sentinel" .
i don't remember which version work but normally if you download the most recent version it will works.
go on this web site https://sentinel.gemalto.fr/so…tization/sentinel-hl-pro/
Peace
Hi everyone,
i was dealing with that problem and then i solved it with updating USB Dongle Driver.
I have prepared a YouTube video and a blog post.
You have to download the key driver.
You can download it from oficial web.
https://supportportal.thalesgr…sysparm_article=KB0016514
