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Industrial Robot Support and Discussion Center => Fanuc Robot Forum => Topic started by: jimtyrer on October 06, 2009, 08:48:01 PM

Title: No more copyrighted Fanuc stuff allowed on the forum
Post by: jimtyrer on October 06, 2009, 08:48:01 PM
Sorry to have to tell everyone this,
Fanuc have directly requested that all copyright material be removed from this forum.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: potis on October 07, 2009, 10:41:23 AM
i believe that FANUC did not act well requesting this.
if someone can find easy manuals and help from a brand of robot then he will buy a robot of this brand more easily.

that is my opinion.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: zarmock on October 07, 2009, 01:19:47 PM
True.   sad that you have to pull teeth  to get  the right manual from them
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: tony gast on October 07, 2009, 02:19:48 PM
The newest manuals that I received from fanuc have to run off the CD and are built like web pages not PDF.
They are very difficult to use  (not searchable) and I was told buy fanuc the this was done to prevent unauthorized distribution
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: jmh on October 10, 2009, 06:13:35 AM
I for one, have long found FANUC's policies with regard to documentation baffling.

If one's goal was to slowly destroy FANUC Robotics (without being obvious), convincing them to restrict the distribution of documentation would be a big accomplishment.

Almost every other industrial controls gadget has plentiful piles of PDFs only a Google search away.

Legions of brand-loyal technicians and engineers familiar and comfortable with Fanuc products are essential for their future business.


I'll stop now while my keyboard is still intact.  :wallbash:
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Werner Hampel on October 13, 2009, 06:10:55 PM
Please respect the COPYRIGHT of Fanuc  :flower:

We have disabled the Option to make Attachments for the Fanuc Forum now and we are on it to delete all Attachments with Copyright of Fanuc.
In a few days is the Fanuc Forum here free of .pdf Files.

I hope Fanuc is in near future more busy, so they dont need to search the Web for them .pdf´s  :n1:

All other Robotmanufactors respect our work here to help THEM Customers.
And all other Robotmanufactors are supporting the Robotforum.

I also think that Fanuc will not really have profit of this.  :zwink:

Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Tyler Robertson on October 14, 2009, 01:18:33 PM
I respect that Fanuc wishes to retain their copyright material as a lot of effort and salary goes into creating technical documents and keeping them up to date, and up to standards and for that I'm very appreciative.


In many cases you may be able to buy the documentation, or receive it with your robot. If it means having to buy resources, then I would gladly do it to show these people the support.  But for engineers/technicians the loss of being able to quickly search through documents for key-terms is huge.
If you can easily get a .pdf manual from one company in two seconds online, and be able to search through it for needed info, it could save you hours .. which makes for happy people.

From a competition standpoint, or loss of funds from purchasing technical documents, I think companies (not just fanuc) could stand to gain a lot more from having VERY accessible documentation.

Fanuc is great about requests for models, but when manufacturers have datasheets, models, and documents online/available it makes using their products that much easier - not to mention reduces the amount of calls to tech support!

electronic availability and access to data are they way forward - this seems like a step back, but I understand where they're coming from.



Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: 95devils on October 14, 2009, 02:29:35 PM

Not hanging out in the Fanuc board, this post caught my eye.  There's tons of confidential and proprietary information being posted on the Yaskawa Motoman forum board.  Yaskawa is cool with this??

The same information, if I divulge to a customer would get me fired.  I had to sign a confidential agreement when I started 12 years ago.  Just a thought.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: potis on October 15, 2009, 07:58:07 AM

 There's tons of confidential and proprietary information being posted on the Yaskawa Motoman forum board.  Yaskawa is cool with this??


in my opinion there are a lot of ways that you can find passwords and hints to try something with a robot. But when you make such a thing then it is on your own risk. these days with the economical crisis every company tries to earn money from sectors that previous they were for free (fe documentation). But that policy i believe that affects only the integrators and not the end users.  :icon_frown:
if someone is dissapointed with one robot company he can easily change to a different that he believes that will have better support. After all all robots do the same task but with different program syntax... Prices and support makes the difference
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Routerguy on October 15, 2009, 04:33:31 PM
I can understand where Fanuc is coming from in a small way, But for how much they hose us on every aspect of their systems and components come on! give us a break!
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Fabian Munoz on October 15, 2009, 09:13:56 PM
"   But for how much they hose us on every aspect of their systems and components come on! give us a break!      "    :yesyesyes: :yesyesyes: :yesyesyes:

I couldnt' put it in a better way !!!!
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Routerguy on November 10, 2009, 04:47:11 PM
I have worked with Fanuc's for sometime now, and enjoy them very much, in my opinion "maybe the best in North America" at least for my application. But Fanuc's choice on how they handle business is perplexing and disappointing to say the least!!!..... Fanuc! open your eyes!!! me/us/this forum and the people that populate it are the bread and butter so to speak of you business!.... you are rapidly losing support and love for you products!
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: RobcadSim on December 22, 2009, 07:33:36 AM
Bad news :wallbash:

Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Sparkthrower on January 01, 2010, 03:08:34 AM
It doesnt supprise me to read this about faunic systems, we have both faunic and motoman, I spent 12 years running motoman, and bout 5 years without robots, now we got motoman and faunic, my personal opion wouldnt trade 4 faunic systems for one motoman if I have to program them, they work all right when they are up and running, just pain in our ass  to get em right, they also have a serious problem that fanuc is supposed to be working on, there shock sensing is terrible, will bend torches non stop if have collision. Motoman got em beat 10 to 1, just my opion.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: jpatterson on January 04, 2010, 08:01:49 PM
We bought a used Fanuc robot at an auction because we are a small company just trying to survive in this crazy economy and have been told by Fanuc that we must buy a $10,000 license for their software. Has anyone else had to do this.
There should be some kind of consumer protection against a manufacturer taking advantage of a small company just because their business is slow and they want to stop people from buying used robots. It would be like Henry Ford trying to stop people from buying used cars. Thinking HaHa now they have to buy our new cars.
I think auction houses should have to warn people about this license fee from Fanuc.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: yogesh on January 05, 2010, 02:24:11 PM
Is this license fee restricted to the USA or it is applicable whereever on this globe.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: jpatterson on January 13, 2010, 02:03:54 PM
Dear Fanuc:

I'm still trying to understand this software license issue .. can someone from your company please explain to the robot forum audience just what your stance is. Recently I bought a used robot at an auction and I have a few questions.

A. How am I doing something illegal if I use this robot.
B. Did the company that owned this robot before me do something illegal for selling it.
C. At what point did I become obligated to buy your license ... your so called license agreement was with the one who bought the robot from you ... how did it pass onto me and to all future people who might buy this same robot.
D. If I do not choose to buy your license for $10,000 will you take action against me and if not will you support me if I need to buy a part or need help.
E. What is the difference between the software that controls a robot and the software that controls other equipment or machines that are commonly sold on the used market.

We all know Fanuc reads these posts ... and I think Fanuc needs to answer these basic questions and be up front with the robot industry.

John Patterson
MidWest Fabricators
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Harley on February 25, 2010, 09:22:53 PM
Fanuc is losing business over this and their service. I had my robot service provider contact Fanuc for grease and batteries. They said that it would ship Friday evening for a Monday am delivery. 5 days (and many phone calls later) the items finally arrived. Hard to believe seeing I am not even 3 hours from their facility in Michigan! When we talked to them, they kept saying that they would have to check on it. We had planned on purchasing additional robots in the near future, but due to these and other issues, I doubt they will be Fanuc.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: RAS-Skordos GR on April 09, 2010, 09:10:54 AM
While not being the leading brand in the market, FANUC is trying to play hard games and worsen the already bad service.........hmmm....not logical......maybe we are missing a bigger picture here.

Once, I asked for a 5-robot offer and they ignored me, while other brands were calling back every second day.

Maybe, they want to focus to big customers (ie. car-industries) and leave the smaller ones to the integrators.

Fairwell FANUC....
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: PMC on April 15, 2010, 08:04:39 PM
CRC was hacked into a few years ago and this changed everything related to document availability.  FANUC isn't going anywhere and isn't losing business.  There isn't another robot mfg that comes close to FANUC.  Quit your complaining.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: tony gast on April 16, 2010, 12:33:33 PM
I don't dislike the funuc robot.....it is a good machine....my 3nd favorite(just because of my experience).....BUT
How does this change giving manuals to people that would purchase a 2nd hand machine?......and the sting of re license has caused some potential lost (just as stated in this forum)...and I have heard such out in the field..these are things that other companies offer ........ the docs and just ask to let them know you have a 2nd hand machine.....this gets you in the door to court a new customer....or do you not need any new customers?....
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: simspec on April 16, 2010, 06:29:23 PM
Whats your job at fanuc?
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: paddleboy17 on April 19, 2010, 06:16:44 PM
I would think that relicensing should be its own thread, separate from documentation issues.

Lets talk licensing first.  Once upon a time, there was a company named DEC (Digital Equipment Corporation).  They made mini-computers, that technology that came after mainframes and before UNIX work stations and personal computers.  All of the issues about licensing got worked out during the DEC era.  Licenses used to be vague, so you could buy a really old machine just to get its license, and then transfer that license to a new hot box.  So if you read the fine print on any modern license, it typically says that license is not transferable, and that goes for PC with a Windows OS as well.  It may not be enforced, but licenses tend not be tranferable.  A copy of FANUC's license ships with every new robot, so FANUC does inform users of its policy.  Your sources for used robots should know this too, and factor relicensing into the used robot's price.

Each FANUC robot sold afte the mid 90's came with a CD of all associated manuals.  I believe that robots sold prior to then came with a paper manual.  Again your sources for used robots know this too.  Keeping the CD with the controller is a hassle, and a used robot with no documentation should be worth less than a used robot with documentation.


Robots are not simple ROM based systems like toaster ovens.  FANUC is pretty good about being able to get you a software upgrade, although they will charge you for it.  Similarly, FANUC can usually get you documentation for any robot ever sold, but you will have to buy it.

I cannot comment on what is a fair price for a software upgrade/relicense or what a fair price is for robot docuentation.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Ydna on April 24, 2010, 04:41:28 PM
Fanuc has always charged for re-licensing (especially re-loading licenses after a controller CPU was wiped/etc). The problem is that the license used to cost $1,500 not mere months ago [at the time of this posting] where it now costs in excess of $10,000. Of course the price has dropped a bit since the inception of this new policy, likely due to the outcry.

As far as I'm concerned it means when purchasing a secondhand robot you must verify that it does indeed have the controller software installed, or be prepared to pay for the reload. The real bad thing is that I've seen a few cases where the CPU board was knocked loose from its rack during transit, loosing the batteyr backup connection in the process...so an otherwise good condition sale then became something totally different.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: RZ_RoboMan on May 21, 2010, 01:26:29 PM
On other caveat with license issues. 

FANUC will no longer support users that call in if they can not validate they have a proper license.

Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: RAS-Skordos GR on May 22, 2010, 10:50:50 AM
hahaha

Finally, something good came out from this story! If they don't directly support customers with used robots, this means more business for us freelancers that still have the right contacts!  ;-)
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Hrafn on July 20, 2010, 12:28:01 PM

Not sure if this helps but I think they are on thin ice..http://en.wikipedia.org/wiki/First-sale_doctrine (http://en.wikipedia.org/wiki/First-sale_doctrine)
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: RAS-Skordos GR on July 20, 2010, 07:58:21 PM
Thx Hrafn,

sounds to me like exactly the case!  :top:
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Yodafreak on August 13, 2010, 09:30:32 PM
According to FANUC, the robot re-license fee is to cover all of the support that you will be getting with the purchase of the robot.  If you don't re-license the robot software, then they won't even sell you spare parts (according to the FANUC hotline).  FANUC is willing to work with customers in terms of discount for multiple units re-licensed, etc. but it will be on a 'case by case' basis, for whatever that means.

As a FANUC integrator, we get a discount on the re-license fee that we are able to pass through to the end customers, but it is still not cheap.

I heard that this was FANUC's way of combatting the flood of used GM and other automotive robots that flooded the market, so that end users would be more 'likely' to purchase a new unit.  Personally, I think this was a HORRIBLE business model, as smaller businesses that can't afford new robots will purchase a used robot, no matter what make.  This just prices FANUC out of the used robot market.  The next time the used robot customer wants to buy another unit new, they will have expertise in the make that they purchased, and will 90% of the time purchase the same robot make because they are familiar with it.  They have basically, amongst other business decisions such as the restrictive pollicy on documentation, shot themselves in the foot.

Ryan
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: xaryd on August 28, 2010, 08:09:06 PM
knowledge should be free of limitations and full of expectations!
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Robopro on September 09, 2010, 09:38:28 PM
If you do have a copy of E-docs , there is a way you can open it .
that you can see all of the pdf documents and copy them indivually ..

oops sorry but there in pdf on the disk
just take adobe acrobat and put together a master manual that has it all .

adobe will automatically find all pdf's if you have it search the disk .
then you can have it make one big pdf book with everything ..

you just have to have the e-docs
its actually better to view then there webpage approach.

I do it to all of mine .
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: rptattoos on September 20, 2010, 05:30:50 PM
I would have to say, I am not surprised one bit. Fanuc is one (if not) the hardest robot company to deal with. Getting any little bit of information is both time consuming, Expensive and aggravating to say the very least. Even when you do buy their so called support, it still takes days if not weeks or months to get any type of response or help. Requested and paid for manuals over a year ago and still have not received them. Called repeatedly and they say Yes They are on their way and yet they never seem to get delivered. Call a month later and low and behold they are on their way, yet they still are not delivered.

We are currently Going strictly with Motoman Robots, Which have provided great support (Without the Fee), Provided Manuals every time we call and in a timely manner. I would trade the our last 6 fanuc's in the plant for one motoman. Because the support and help through fanuc does not exist, except on paper.
Boo on Fanuc, They only seem to care about the bottom dollar in their pockets and nothing about actual support to their customers. They are in it strictly for the money they can hijack through whatever means necessary while providing little if any support at all.

Sharing information here will also soon be targeted for a fee also, once they figure out a way to do it and get away with it.
 
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: psionprime on November 04, 2010, 02:32:19 PM
It is unfortunate Fanuc has kept this stance. I've decided to post some background as I have worked closely with and have many friends at Fanuc. I know they think much the same as in wanting good service. I have worked with Fanuc since 1995. I have worked with GM MFD CRW CCRW HQ as a HQ/Tech Center lead during that time. Even in GM, arguably the world's largest company during that period and the main driver of industry "standards" for Fanuc, it was still like wrestling a bear to get support at times. I've been to and dealt with the Japanese side of things. North America is supposed to be separate, but is still controlled by Japanese structures, one of which is the sales/support models.  

Be assured the American Fanuc sales & support force are equally frustrated at having their hands tied. The recent years have had serious repercussions for those who do not toe the corporate line. Be as it may, regardless of how great their products are, it seems they cannot profitably support smaller businesses. Even larger businesses are shying from them due to service concerns. Recently I was involved in the transport of some fairly modern systems from subsidiary facilities of a large company to some of their main locations. There was a big fall out when bringing the machines back online after transport for the few that needed tech support. The point of contention being many of the systems were licensed under the name of the subsidiary even though there was documentation supporting the capital was supplied by the parent corporation Fanuc would not support the systems without a license transfer fee that ran a little under $10k US. Each. Then another fee for recreating the software installation media. And another fee for the manuals. This was for a large supplier that will not be purchasing any more Fanucs without a change in policy.

My experience is that Fanuc understands various localities can challenge their licensing practices (even where, in many cases due to the "First-Sale Doctrine" where the license is moot) but they control access to their support so... In general I've found Fanuc support will bend over backwards to support you, if you have a matching F# to your contact info in their database.

I can see where someone volunteers to give their legally purchased .pdf to someone here but this forum doesn't appear to have the means to control how that is sold so it is understandable the administrators simply banning the posts. Not much otherwise they can do. I imagine one can still send PM's and handle such things privately. Don't PM me, I won't send out any Fanuc docs as this stuff cost too much for me to risk losing permanently and once you write your own software and try to sell it only to see someone you know didn't buy it using it you will understand why people want to protect it. Now I do put my original software manuals into the public domain but that's my personal policy. Wish Fanuc's was.


Good Luck

Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: julio_gyn on December 09, 2010, 10:45:09 PM
I'm very new with robots, using ABB and I'm loving to. they gave me all manuals for all models, and we bought only 1 SECOND HAND robot, we have many different machines and some have fanuc controls and is the same pain to get manuals and help... don't know if I would buy a new machine or robot from fanuc.... good make, but when things get old, they forget about you....
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: bugsy69 on January 22, 2011, 01:08:30 AM
I've played with all robots, but I do enjoy working with Fanuc's robot.  But I dread dealing with the humans there.  there are exceptions, but very few.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: flatcurve on January 25, 2011, 01:34:37 PM
I don't dread it, but I do know that it's hit or miss when calling the iQ hotline. There are a couple guys there who really know their stuff, and I usually try asking for them by name if I can. The rest sound like robots, and obviously hate their jobs.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: SJT on June 29, 2011, 07:14:32 PM
I especially like the "closed ticket" email :ignored:
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Robot FANKU on September 02, 2011, 08:04:51 AM
very bad news, but it is good for organization(fanuc) but for others its loss
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Troy T on September 04, 2011, 04:38:01 PM
The Fanuc eDocs are pitiful, the worst I have seen in  22 years, their software Roboguide  is a crash-o-matic ($15,000 and no-Karel editing???? ) when used for much other than a virtual teach pendant (something Kawasaki and abb offered for free with any single robot purchase).
 Now this... No thanks Fanuc...





Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: flatcurve on September 15, 2011, 04:12:39 PM
You can use roboguide to edit and compile KAREL .KL files. There is no software that can decompile a .PC binary. That's pretty standard for all forms of compiled programming though. Also, it sounds like you're getting ripped off on the license. If you're a signed integrator, you can get a universal license for $2k a year, which entitles you to all of the PRO applications (WeldPRO, DispensePRO, HandlingPRO, PickPRO, etc...), virtual controllers from v5.3 up to v7.7 (current) and constant updates. And if you buy robots often, you can usually avoid paying that license fee altogether. It has to be negotiated with the purchase of the robot though. They like to let you think that you got away with something they don't normally do, but it happens all the time.

Totally agree with you about the eDocs though. I can't stand those things. The one for iRVision is the worst. It reads like it was translated from Japanese by Google Language Tools or something.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Agamenon on September 17, 2011, 04:18:39 PM
Definitive, Fanuc have the worst and most expensive support, I lost the original disk set for my robots and they resend-me for $ 6500.  :uglyhammer2: Too expensive for a software that I really buy in bundle with my robots.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Troy T on September 20, 2011, 04:05:41 AM
Hello,
Yes, I did figure out how to compile with the roboguide, so, I guess I must take that one back! Just a case of being hugely frustrated with the lack of documentation.

The funny thing about the $15,000 is... we have about 1000 of the new r30ia's in our plant! We are a manufacture and my guess is we buy the robots dirt cheap;  fanuc has to make up the gap on the software?

 
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: flatcurve on September 20, 2011, 12:44:10 PM
Ah, yes... FANUC charges full price to the end users for the software. If you bought and integrated the robots yourself you may have been able to negotiate that a little better. But if you purchased it through your integrator, it's unlikely that they would pass their discount on to you. I certainly wouldn't if we already received the PO. Have to keep the lights on somehow.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: amar15t on November 15, 2011, 01:30:08 AM
FANUC's policy I find is, unless your a large automotive or similar large manufacturing entity,  'screw' you - pay thru the nose and lump it. Their big customers get all the service and discount and the rest of us can go to hell. I have a lot of contact with various system integrators who are increasingly frustrated with FANUCs getting 'blood from a stone' mentality - only thing you can do is to lobby all who use FANUC to consider switching to other robot suppliers
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: robodog on November 15, 2011, 03:06:40 PM
Well I can see where they are coming from by giving their bigger customers discounts and favoring them, because thats what all companies do. you have to hold on to your big customers. but I dont agree with them taking it out on the little guy. because after all, we are their customers as well.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: robodog on November 15, 2011, 03:10:46 PM
I've found that Fanuc FA (cnc controls) has alot better service than fanuc robotics. If you call FANUC FA they will usually send someone out next day to help you and bring any spare parts that they may need. Fanuc robotics,  not so much
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: flatcurve on December 05, 2011, 08:14:50 PM

This hasn't really been my experience. I think it comes down to who your rep is over at FANUC. I think my company got lucky in that regard. We're not a large integrator in any sense of the word (JR or Ellison probably do as much business in a week as we do all year) but FANUC does a pretty good job of meeting our needs in terms of pricing and support. I sometimes worry that we're too demanding for a company that is this small, but I'm not complaining about the results. It may also be that we just know how to work the system over there.

We've only been a  FANUC integrator for the last two years, but I have to say that in those two years I've seen them personally address most of the issues that I've had with them. For such a large company to pay attention to the little guys like us is impressive.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: pocoato on July 21, 2012, 11:13:26 AM
I have purchased multiple Fanuc robots and have never been asked anything of the license
Since when does that happen?
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Fabian Munoz on July 21, 2012, 09:36:49 PM
I think 2010 October
You dont have a problem if you buy the robots
I integrated around 60 Fanuc robots in the 2 years but I did not buy them, therefore Fanuc USA ignores my phone calls.


No bad intention or thoughts on this post, just posting facts to answer a question
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: trunkcnc on November 02, 2012, 10:24:49 PM
 I wouldn´t buy a robot knowing that it´ll be hard in the future to find manuals for their robots. :wallbash:
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: flatcurve on November 27, 2012, 01:32:57 PM
It's hard to find free manuals. You can still order anything dating back to the old RJ controller just by calling up the hotline. Expect to pay at least $300 for it though.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: luky168 on October 16, 2013, 02:08:42 PM
narrow-minded Fanuc!!!

Sent from my Nexus 4 using Tapatalk

Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Racermike123 on January 07, 2014, 05:38:59 PM
I worked for Fanuc for years. It is true that they cater to the big customers, Honda, Toyota, Nissan, Hyundai, and then the American Manufacturers. If you are a small integrator or have only purchased one or two units, then the support you get from Fanuc will be poor.
In 2008, 2009 Fanuc started to enforce their license policy due to a loss of revenue. Something I disagreed with completely.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: MattFuller on May 28, 2014, 01:52:55 AM
I teach FANUC and MOTOMAN  programming and virtually none of the techs that come through our program have ever seen, nor do they know where the manuals are that came with their robots.  Many of them tell me that the integrators keep them.  It's a travesty really!  Nothing more frustrating that having to call the manufacturer when you know very well that the answers are right there in a manual somewhere. 
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Jaycephus on July 02, 2015, 12:47:51 AM
I know that Fanuc does this to keep information out of the hands of non-integrators, and competitors. They may believe that disseminating this info hurts their bottom line, but that is stupidly wrong. But they aren't unique in that error. Nintendo also takes this approach with YouTube videos of any and all Nintendo game-play. Just trying to show how fun a Nintendo game is with a YT video will get you a copy-right flag. Doing a positive review of the game? Copy-right infringement. Well, not 'legally' in the US, due to fair-use laws, but via YouTube rules, the claim can be made by Nintendo, and it only takes a few of these flags to get your channel taken down by YT. So Fanuc is hardly unique in going overboard to the obvious detriment of their own product.

Here is the license agreement on the Fanuc integrator and customer site (CRC) when you go to the eDocs section:

Quote
In consideration for access to FANUC America's product information, I acknowledge and agree to comply with any and all local, state, federal, provincial, territory or commonwealth laws, rules, regulations, orders, conventions, ordinances and standards of the country(ies) of origin and destination that relate to importation, exportation and licensing or that relate to intellectual property rights, including trade secrets, patents, trademarks and copyrights of FANUC America; to treat all such products as the confidential and proprietary property of FANUC America; and further acknowledge that dissemination to third parties is strictly prohibited by FANUC America.

I'm not sure, but that could be read in such a way that stuff I read in these manuals cannot be spoken of or written about on these forums.

Not that the manuals are all that good. It's not that their wrong, but critical information might be in the Software Installation manual, which you never thought to read, since you are trying to use Handling Tool, not install software. And you have to save them off so that you can properly search them (or do an "open in new tab" to break the pdf out of its frame so that browser search will work on the pdf itself. BUT a large manual can be broken up into more than 10 or 20 PDFs, so a global search requires you to go through them all, or save them off and weld them back into one manual. Fanuc's global search works sometimes, maybe, and definitely fails sometimes.)

Anyway, I've felt like a wizard who's amassed a lot of Secret Knowledge for a couple of decades now, due to the difficulty or impossibility of finding the answer to something critical in a robot manufacturer's shipped paper manuals, and due to, in Fanuc's case (and Adept's in my past experience), to how needle-like the critical piece of information is in Fanuc's huge collection of individual PDF hay-stacks, and also due to the lock-down of information even though we live in the internet age. (I just had the experience of looking through the actual robot system variables, not finding a particular var listed in the manual of system variables (common occurrence), and also not finding that var in a google search.)
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: mortoch on August 21, 2016, 11:59:29 PM
We received the same crap. We bought like 20 used GM fanucs. We needed support and were told basically the same thing, 10,000$ or forget it.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: QuentinT on November 26, 2017, 03:40:28 PM
For anyone annoyed by Fanuc's CD manuals that are HTML format instead of PDF. 

In case it hasn't already been covered in the 4 previous pages, you can still extract the PDF manuals from these CDs.  I did so last week and now have all of the software, electrical, and mechanical manuals in PDF form.  All you have to do is insert the CD, and instead of letting it auto-run just go into windows explorer and search the CD for .PDF extension.
It's not difficult to find them manually either.  Once you see the hierarchy of everything in the .html page, the directory structure on the CD makes sense. 

It was well worth the 30 minutes it took to extract these PDF files versus trying sift through the .html version, or even worse, using their slow CRC site. 


If anyone is interested in taking notes on their PDF copies, you will notice that the PDF files are locked.  Unlocking them is as simple as running them through one of the many free online "PDF Unlocker" websites.  If you find a decent website, it will even maintain all of the hyperlinks within the manual so the table of contents still works.  Once the PDF is unlocked you're free to comment and highlight the PDF and save it using the free Adobe Reader
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Shre007 on March 28, 2018, 04:15:16 AM
HI Everyone.

I am new to Fanuc Programming. I am looking for Karel or TP Programming manuals or any important manuals.

request to send files or links to  my mail ID arjun.palusa@gmail.com

Any help is appreciated.

Thanks in Advance.
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: aaddooll on September 05, 2018, 12:49:13 PM
I think there did not behave well. For example, I was looking for a training course for the robot program, but I did not even find it in fanuc


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Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: REMfg on October 08, 2018, 03:38:31 PM
Checked with fanuc and they no longer support or have manuals available for the RJ3 or the S430iF; now what?
Title: Re: No more copyrighted Fanuc stuff allowed on the forum
Post by: Jwise on October 14, 2018, 04:13:40 AM
unauthorized distribution [/i]

Ctrl+shift+F in adobe brings up a search box that you can search a keyword in all pdf’s in a chosen folder.  Point it at a folder and enter a keyword, Bob is everyone’s uncle.