Author Topic: RoboSIM 2.40.012 - A connection with the server cannot be established  (Read 2721 times)

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Offline massula

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Hi, all.

Few months ago I've downloaded and installed COMAU RoboSIM.

I've installed it according with the manual that came with it. Put the credentials, the registering code and so on.

I can start the virtual controller, but when I try to connect WinC5G to the virtual controller, I get this error.

"A connection with the server cannot be established" (screenshot is in Brazilian Portuguese)

The computer where I'm trying RoboSIM is a Windows 10 Home Single Language, and has only Windows Defender enabled, so I'm not sure if this could be related with some antivirus software.

Any ideas about this problem?

Offline WilfridB

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #1 on: October 17, 2017, 11:45:50 AM »
Hello
Have you reported this problem to Comau ?
If you know the name, you should request support from Lekbir BATALI.
Wilfrid Baroche - ac&e

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #2 on: October 17, 2017, 06:43:13 PM »
Hello, WilfridB!

Yep, I've tried to contact them, when the problem occurred for the first tima, but.didn't get any answer.

I want to make a test in a Windows 7 machine, when possible.

Offline Vladarius

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #3 on: December 18, 2017, 08:38:26 AM »
Hello massula
Do you have the correct ip address set in your pc?

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #4 on: December 18, 2017, 08:57:50 AM »
Hello, Vladarius.

My PC was with DHCP enabled. Robo SIM and the VirtualBx VM were with the IPs mentioned in documentation.

Does the PC itself need a specific IP?

Offline Vladarius

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #5 on: December 18, 2017, 11:01:36 AM »
on robot i have ip 192.168.56.2 and on pc i setup manualy 192.168.52.16 for example.

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #6 on: December 18, 2017, 11:14:29 AM »
On a real robot?

I want to test the simulator.

Offline Vladarius

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #7 on: December 19, 2017, 06:54:03 AM »
Yes. We have Arc 4 for welding.

Offline Ashraf

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #8 on: December 20, 2017, 10:15:08 AM »
Yes. We have Arc 4 for welding.
in order to connect with a vC5G (virtual C5G controller) you usually dont need to setup your lan connection. actually this setup is for you physical ethernet card, which you dont use with virtual controller
I have no problems with the connection with the virtual controller

Offline Ashraf

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #9 on: December 20, 2017, 10:16:30 AM »
Hi, all.

Few months ago I've downloaded and installed COMAU RoboSIM.

I've installed it according with the manual that came with it. Put the credentials, the registering code and so on.

I can start the virtual controller, but when I try to connect WinC5G to the virtual controller, I get this error.

"A connection with the server cannot be established" (screenshot is in Brazilian Portuguese)

The computer where I'm trying RoboSIM is a Windows 10 Home Single Language, and has only Windows Defender enabled, so I'm not sure if this could be related with some antivirus software.

Any ideas about this problem?

could you start the TP? start the teachpendant and check the network settings in you virtual robot

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #10 on: December 20, 2017, 01:47:00 PM »
Hi, Ashraf.

Nope, I can't start the virtual TP. The button is grayed out.

Offline sandrot

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #11 on: June 09, 2018, 08:36:45 AM »
Wish I had seen this before...

A few things:
- Don't upgrade Java or VirtualBox as provided by RoboSim.
- Java 7 will work, Java 8 and above will not. Downgrade if necessary.
- VirtualBox is guaranteed to work up to v5.1.30. Anything above not recommended and v5.2.x would not work at all.
- Windows 10 sometime keeps the VirtualBox virtual Ethernet card disabled. Re-enable it.
- Windows 10 C/C++ redistributables are sometime amiss, they need to be manually installed.
- Don't launch the C5G virtual machine directly from VirtualBox, it will not work in that way.
- Some people have routing issues. We've seen the 192.168.56.2 packets go straight to the Internet service provider instead of going to the virtual machine.
An email to service.robotics@comau.com will also help.

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #12 on: June 12, 2018, 04:14:42 PM »
Thanks for the tips, sandrot.

I will try that as soon as possible.

Offline massula

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Re: RoboSIM 2.40.012 - A connection with the server cannot be established
« Reply #13 on: July 09, 2018, 04:29:57 PM »
Hello, sandrot.

Thanks for the tips, again.

After quite a time, I've finally managed to put my hands on a spare computer running Windows 7, and following Your instructions, WinC5G is now connecting to the virtual robot, but...

Every time I try to start virtual Teach Pendant (vTP5), both windows (screen window and keyboard window) appear, but after few seconds they dissapear, and I noticed two messages on terminal.

The first one is

14:24:25.882 64673/02 Cavo Ethernet del TP non collegato   

The second one, that apper every time that I try to run vTP5, is

14:26:11.733 13367/02 KVC connection time expired

Reading the error list, both are related to a physical connection between the controller and the TP. Is there anything that I can do here?

Please see the attached image.